FAQs

Frequently Asked Questions

What payment methods do we accept?

We accept payments by VISA, Mastercard, American Express, Discover, Diner Club, PayPal, Shop Pay, and Apple Pay.

How do I know if my payment has been received?

You will receive an automatic confirmation email once your order has been successfully placed and your payment is processed.
If you don’t receive a confirmation within a few minutes, please check your spam or promotions folder.
If you still haven’t received it, contact our support team at support@deviljackets.shop.

Can I change my billing or shipping information?

Yes, you can update your billing or shipping details as long as your order has not been shipped.
Please reach out to us immediately at support@deviljackets.shop or via WhatsApp at +44 7446 122452 to request changes.

Is it possible to send my order to a different address for a gift?

Yes! We can ship your jacket to a different address if you’re sending it as a gift.
Simply mention the recipient’s address while placing your order or inform us before your order is dispatched.

How can I track my package?

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number within 24–48 hours.
You can use this number to track your package through our tracking page or the courier’s website.

How long does it take to process orders before shipping?

Orders are generally processed within 1–3 business days.
Custom-made jackets may take 10–14 business days for production, depending on design and details.
Please note: Orders are not processed on weekends or public holidays.

What are your shipping rates and estimated delivery times?

We offer free standard worldwide shipping on most orders.
Estimated delivery times:

  • Standard jackets: 7–10 business days

  • Custom jackets: 12–18 business days (including production time)

For further details, please check our Shipping Policy.

What is your return or exchange policy?

Custom jackets are made specially for each customer and are non-returnable unless there is a manufacturing defect or error on our part.
Ready-made jackets can be returned within 7 days of delivery if they are unused and in their original packaging.
See our Return & Refund Policy for full details.

How can I contact Devil Jackets customer support?

Our team is always happy to assist you with your queries or custom orders.
📧 Email: support@deviljackets.shop
📱 WhatsApp / Phone: +44 7446 122452
Or visit our Contact Page for more options.